Interpreting Method and Benefits | Over-the-telephone Interpreting Services |
Custom Interpreting Solutions | Client Case Study

SimulTel provides a suite of solutions and services to individual hospitals and groups of hospitals that have significant interpreting demand. These are designed to leverage in-house/staff interpreters and set up in-house remote simultaneous interpreting capabilities. Solutions and services provided by SimulTel, directly and through its partners, include:

• Assistance with design and rollout of overall technology infrastructure, including access options, call routing, call management, quality control and reporting;

• Supply and integration of specialized interpreter and supervisor software to enable remote simultaneous interpreting;

• Workforce development, including recruitment, screening and training of simultaneous medical interpreters through highly effective screening and training programs that have been developed and tested over nearly a decade.

• End-user implementation, including preparing facilities for access, and working with doctors and patients to refine and customize the end-user experience;

• Quality management, interpreter supervision and service evaluation; and

• Capturing and analysis of operational data, including utilization rates, to allow forecasting of call volumes and staffing requirements.